Ahh, we just did this Jan 1st. The biggest hurdle of them all is public education. Having the announcements and requirements spelled out for the public will be a tremendous help.
Another one is add/changing processing procedures for now storing all the documents/applications. We still require...
In these parts a homeowner can do everything as long as they fill out the appropriate paperwork and plans reflect the work being done. We advise to use a license, bonded, and insured contractor but technically they can pull the permit and do al the work.
How many platforms/portals does your city utilize.
Does it help or create more work for the permit tech?
We utilize two client facing systems that really equal 3 programs on our side we have to navigate through now that we are fully digital.