Going live with new software tomorrow

[Emily C]

Tomorrow morning my jurisdiction is going live with Tyler Tech, aka Enterprise Permitting & Licensing.
Any words of advice? Any "jeez, I wish I would have known this at go live time" that you can share?
Our jurisdiction is small, there were two of us who built the system on the backend....so I'm a little nervous, there's only so much testing one can do...

 

[Eric]

Tomorrow morning my jurisdiction is going live with Tyler Tech, aka Enterprise Permitting & Licensing.
Any words of advice? Any "jeez, I wish I would have known this at go live time" that you can share?
Our jurisdiction is small, there were two of us who built the system on the backend....so I'm a little nervous, there's only so much testing one can do...

Congrats on the new system! Earlier this year, Corps Regulatory launched its Regulatory Request System (RRS). It's a great leap forward but I think is still kind of rough around the edges, e.g., in terms of all the educational info they're trying to integrate. I think the trickiest thing about designing the Corps' new system was getting appropriate input from all the regulators/stakeholders who would eventually be using it. All our districts operate differently enough that I think getting complete buy-in from everyone on a single, unified system was always going to be a challenge. Personally, I think the RRS would be better if individual districts had more individual control over it and if it was a bit simpler in terms of all the educational content.

But hope the launch/adoption of Sequim's system goes well. I do environmental permitting, not building/planning, so not sure how relatable my perspective is. But I think if development of your Tyler Tech system involved close collaboration with permitting staff/stakeholders and erred toward a "less is more" approach in terms of the content, then you should be in pretty good shape.

 

[Calico]

Did you go through a beta test before going fully live? That might give you some ideas of what you might be missing. That's all in the past, though, so I wish you good luck with the new system! Let us know how things are going so far.

 

[Eric]

Any updates at this point about how the new Tyler Tech system is going?

You'd mentioned it's been consuming a lot of your time. Any lessons learned you'd pass along to others for launching a new system like this?

 

[Emily C]

It's going ok. I had a really really great implementation specialist whom I could call on anytime for help.
We did not convert our data from our old system and apparently that's a good thing. We did testing and training but there's just nothing like the live version. It is a good idea to "test" things before you do it in the production environment though, because if you break it, at least it's in the test module.
Everyday I learn something new, which for me is a good thing. We are getting there...
Thanks for asking!

 

[Eric]

I can tell you've been in the thick of things because you're throwing around database terminology like "production environment" . It's great you're willing to take on all this technology work and I'm sure your office appreciates it.

Thanks for sharing!