We have our permit timeline estimation page updated quarterly for the public to see and we update our customers with our newsletter quarterly too. If they complain about how long it is taking, we inform them that for major permits, any projects that are fully electric or provide affordable...
My department's approach was to create a new FTE position specifically for updating our permitting process. It's too much to put it on one person and there is no one-size-fits-all solution; it must be tailored to your jurisdiction/department. So far there are a lot of internal meetings and...
One of the low hanging fruits for improving our permitting process would be to implement over-the-counter (OTC) permits. So far we are wanting to pursue like-for-like windows and doors and we are looking into the feasibility of an OTC re-roof permit. What other OTC permits do other jurisdictions...
I was just promoted from building admin to our version of a permit tech! Aside from permit intake, my next primary duty is to implement process improvements and enhance our permitting process. I am looking forward to learning about how other communities go about permitting.